Leestijd: 3 min.
Following the purchase of Microsoft Viva Insights and their first analysis of the organizational insights, VodafoneZiggo has initiated a pilot within the departments B2B Products and B2B Marketing to determine how to improve collaboration habits, wellbeing and productivity of its employees.
During the last months of 2021, e-office has assisted VodafoneZiggo in creating awareness of the importance of and insights in the collaboration habits and the wellbeing of its employees. The underlying goal for VodafoneZiggo of taking this joint journey with e-office was two-fold:
Already before the COVID pandemic hit the world HR of VodafoneZiggo was aware of the potential risks of working in a digital collaboration environment. This subject was gaining momentum as soon as the pandemic hit the world and switching to a fully digital way of working became the norm. VodafoneZiggo strongly wanted to investigate in this area of employee experience, specifically in the topics of wellbeing and productivity. Therefore, Microsoft Viva Insights was purchased initially for a pilot group to start its journey and gather the first insights.
The insights based on extended analysis showed that employees were very busy, mainly because of lot collaboration time and large workweek spans. To make significant improvements in the area, changes to the collaboration and meeting culture were needed. To make these meaningful, productive changes, the first step is to create awareness. So, this is was our starting point in the change management journey focused on employee experience.
e-office believes in the power of people. From that conviction we have been enabling peak collaboration within companies since 1991. How? We start with people. Always. This means we put people before technology, which we do as follows:
To help VodafoneZiggo with creating meaningful change, we started with the employees and initiated the Employee Driven Workweek Project, which ran in a six-week timeframe during October and November 2021.
To get a clear picture on collaboration habits, the setup of the workweek, the meeting culture and collaboration guidelines, we entered a dual approach in order to get a 360 degree view on the actual situation. In this approach we distinguish two data sources: Objective data through Viva Insights and subjective data through conversation with employees and management.
By using data collection regarding collaboration habits and patterns on an objective level we were provided with first quick insights. Subsequently, because subjective information was important as well, we started a conversation with the team managers and -members.
Based on the first impression, we sent out an employee survey that asked questions regarding the effectiveness of meetings, the length of their workweek span and their familiarity with the VodafoneZiggo meeting guidelines. The responses contained interesting information that mostly echoed the insights that we already gained from the data.
Subsequently, we invited the B2B teams into workshop sessions in which we informed, discussed and guided towards empowerment by knowledge of how to use Microsoft Viva Insights
Participants reacted positive on the session’ value; discussions were fruitful and gave a sharp insight into the situation within B2B Products and Marketing.
Where it starts with awareness, it succeeds or fails with reinforcement. So, after the workshop session, the managers invited their teams to another internal team session for a mutual understanding on how to move forwards on the set goals.
Additionally, VodafoneZiggo’s HR department will present quarterly collaboration data. So every three months the teams will be presented with the new collaboration data, after which goals may be adjusted, based on the needs of each team.
At this point we have already seen a positive change in the setup and use of Focus Hours within the VodafoneZiggo. Q4 2021 showed an improvement of on average half a workday of extra focus time in regards to Q2 2021. We are confident that the amount of collaboration hours will soon follow with an overall decrease.
Collaboration hours have gone down with an average of 3 hours a week if we compare Q4 2020 with Q4 2021, which is a positive trend. We assume this is largely a result of the influence of the Employee Driven Workweek sessions.
Since the pilot within the B2B Products and B2B Marketing teams was a success, VodafoneZiggo has purchased 3,000 additional Microsoft Viva Insights licenses, so they can continue the roll-out of Microsoft Viva Insights within VodafoneZiggo Netherlands.
Employee experience is an important pillar for our organization. Microsoft Viva Insights provided us the insights and actions for our needed change. However, we needed a partner to support us in this change journey. e-office greatly guided us in this journey by delivering the Employee Driven Workweek. They made us aware of the needed change and guides us in the subsequent steps to make sure the change gets reinforced.
Joost Wijermars, Director B2B Product VodafoneZiggo
If we look at the pilot group, one of the quickest wins for VodafoneZiggo will be to flip their meeting culture – to change the meeting culture within VodafoneZiggo.
The current curve of increased collaboration hours and decreasing focus hours is cutting into productivity, quality of work, and wellbeing. This has been confirmed by both Microsoft Viva Insights analytics, as well as in interviews with employees. Following up on the steps mentioned above and the steps already taken, will lead to a further flattening of this curve.
Within three months the upward trend of collaboration time can be disrupted, within six months improvement will become visible. The end goal, of course, is to increase productivity, improve the quality of work, stimulate wellbeing, and increase retention.
With the successful start of the Employee Driven Workweek pilot and the subsequent roll-out to the rest of VodafoneZiggo, this goal definitely seems feasible.
In the pilot Microsoft Viva Insights has proven to provide insights that are valuable to the VodafoneZiggo organization as ineffective work patterns may lead to the loss of work capacity, quality and productivity. B2B Products and Marketing team members and leaders recognize that work patterns can greatly benefit from improvement.
In order to create sustainable change throughout the entire organization, and learn how this can also benefit the clients of VodafoneZiggo we have a multitier strategy that focusses on three areas:
To make sure the change sticks within the B2B pilot group, the steps to take are:
Since VodafoneZiggo has already purchased an additional 3,000 Viva Insights licenses, now is the time to start an organization-wide process on a larger scale, to create awareness and desire.
Important steps to take:
VodafoneZiggo believes in the benefit of focusing on Employee Experience with Microsoft Viva. They extend their internal vision also to their external portfolio. Together with VodafoneZiggo we researched how the organization can provide Employee Experience related services for their clients with Microsoft Viva and having e-office as their partner. To realize this we use lessons learned to create an attractive client package. This approach is a win-win for VodafoneZiggo, her clients, e-office and Microsoft.
Using manager and leader data generated by Microsoft Viva Insights, e-office has assisted VodafoneZiggo in analyzing its data to determine points of improvement regarding the collaboration culture within the two pilot groups. By combining the data with employee and leader stories, we have created a clear insight in the current state of the collaboration culture within the organization.
From there, we have initiated and successfully finished the Employee Driven Workweek pilot, in which we created awareness and desire for a positive business change regarding the collaboration culture with the B2B Products and B2B Marketing teams.
The cycle of data gathering, analyzing and drafting plans for business changes has now been implemented with the pilot group, and will soon be rolled out to an additional 3,000 employees within VodafoneZiggo.
Finally, by upselling Employee Experience with Microsoft Viva Insights a win-win situation is starting to evolve for VodafoneZiggo, her employees, her clients, e-office and Microsoft.
Op zoek naar een partner om de samenwerking binnen jouw organisatie te optimaliseren?
Neem dan gerust contact met ons op.
“Samen met e-office hebben we laten zien dat het werk veel gemakkelijker wordt, waardoor de medewerkers mensen nog beter kunnen helpen”- Richard Ridderhof, Manager ICT @ Emergis.